Episode 50
How We Fixed a 7-Year Yelp Glitch in 7 Days
Watch this episode of Monday Marketing with JG — see the full video library
Some marketing problems aren't strategy problems. They're plumbing problems — something broken in a platform that quietly costs you customers for years while you keep spending on ads.
The Situation
A business came to me with a Yelp presence that had been wrong for seven years. Every attempt to fix it on their own went nowhere, because the support path for an ordinary account doesn't reach the people who can actually change it.
Why It Took Seven Days Instead of Seven More Years
As a Yelp Premier Agency partner, I have a direct escalation channel. Knowing which lever to pull is most of the job. We documented the issue precisely, escalated it once, and it was resolved inside a week.
The Lesson for Every Local Business
Before you increase your ad budget, audit your listings. A broken profile is a hole in the bucket, and no amount of spend fixes it.
If you're not sure what your listings look like from the outside, that's exactly what my free visibility audit is for.
I'm Janet Galati with JG Marketing Solutions. Every Monday, real marketing knowledge you can use.
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